Name *

First Name

Last Name

1. What three rules must be observed in our work as Helpline Agents? *

A. No advice or counsel, No empathizing, No deconverting

B. No deconverting, No asking open ended questions, No self-disclosure

C. No self-disclosure, No deconverting, No advice or counsel

2. We covered 7 techniques of being a more effective listener. Select the answer that contains 3 of them. *

A. Providing quick answers, Reflecting, Stereotyping

B. Reframing, Expressing Empathy, Asking Open-Ended Questions

C. Giving Feedback, Jumping to Conclusions, Summarizing

D. Paraphrasing, Giving Advice, Asking yes/no Questions

3. As an Agent, you are empowered with the ability to offer a link to the Secular Therapy Project. *

A. No.

B. Yes

C. I don't know.

4. After every call or chat, make sure you: *

A. Provide a summary in the #hangout channel.

B. Access the Helpline Chat/Call Summary Report and fill in the required information.

C. There is no need to provide a call or chat summary in any location.

5. What are the 4 types of Resources located in the Resource Database? *

A. Blogs, books, podcasts, websites

B. Instagram posts, websites, books, blogs

C. Books, podcasts, comic books, websites

6. If a client shares a struggle with a particular issue, and you personally have experience with that issue, which of the following should you NOT do? *

A. Tell them how you handled it, and encourage them to try what you did.

B. Encourage them to think of possible options they might pursue.

C. Provide a Resource that might address that issue.

7. If a client uses language that is consistent with appearing suicidal, what should you do? *

A. Call 911.

B. Tell the client to please call 1-800-273-TALK (8255).

C. Hang up on them.

8. If you enter a call or chat with someone who begins to tell you that you are going to hell, and that RfR is Satan’s workshop, how do you respond? *

A. “There is no hell, you imbecile!” and continue arguing.

B. “Thank you for calling/chatting, I’m sorry we can’t help you. Goodbye,” and hang up.

C. “Where are you calling/chatting from? I am going to report you for harassment.”

9. An example of an open-ended question is: *

A. “How do you think she will respond when you tell her?”

B. “Did you attend church on Sunday?”

C. “Are you married?”

10. Which of the following statements are true? *

A. Self-care is critical to those individuals who work with people in crisis.

B. The No self-disclosure policy means it is unlikely you’ll be emotionally moved by phone or chat conversations.

C. One technique for self-care is an awareness of our own emotions and feelings about any personal damage religion may have done.