Name *

First Name

Last Name

1. What three rules must be observed in our work as Support Group Leaders? *

A. No advice or counsel, No empathizing, No deconverting

B. No deconverting, No asking open-ended questions, No self-disclosure

C. No self-disclosure, Respect confidentiality, No advice or counsel

2. We covered 7 techniques of being a more effective listener. Select the answer that contains 3 of them. *

A. Providing quick answers, Reflecting, Stereotyping

B. Reframing, Expressing Empathy, Asking Open-Ended Questions

C. Giving Feedback, Jumping to Conclusions, Summarizing

D. Paraphrasing, Giving Advice, Asking yes/no Questions

3. How often should your support group meet? *

A. At least 1x per month

B. At least 2x per month

C. At least 3x per year

4. After your support group meets, you should: *

A. Provide a summary in the #hangout channel.

B. Access the Group Meeting Monthly Report and fill in the required information.

C. There is no need to provide a monthly meeting summary in any location.

5. What are 4 types of resources located in the Resource Database? *

A. Blogs, books, podcasts, websites

B. Instagram posts, websites, books, blogs

C. Books, podcasts, comic books, websites

6. If a client uses language that is consistent with appearing suicidal, what should you do? *

A. Tell them to leave.

B. Tell them to make an appointment with a therapist.

C. Refer them to the suicide hotline (1.800.273.TALK) or a local mental health center.

7. If you have a guest at a meeting who is disruptive or begins to evangelize, how do you respond? *

A. Physically remove them from the room and call the police

B. Respond by reviewing the purpose of the meeting. If the behavior continues, ask the person to leave.

C. Be patient. They will discontinue their disruptive behavior in time.

8. Which of the following statements are true (choose all that apply): *

A. Self-care is critical to those individuals who work with people in crisis.

B. One technique for self-care is an awareness of our own emotions and feelings about any personal damage religion may have done.

C. Taking care of physical health is a critical factor in overall health.

9. Where will you find a link to fill out the Support Group Monthly Report? *

A. In an email from the Support Group Director.

B. In the #Hero Hangout channel.

C. Under the #Frequently Used Links channel in the Support Groups Team.

10. What is the primary means of advertising and maintaining membership in your Support Group? *

A. Meetup

B. Instagram

C. Word of mouth